Changes and cancellations
Requests made more than 24 hours before the delivery date can usually be changed or cancelled. A processing amount may be retained where non-refundable materials or third-party costs have already been committed. Same-day orders and work already being prepared may not be cancellable.
Quality concerns
If flowers arrive damaged, incorrect or materially below the expected quality, contact hello@vibeflora.com.au within 24 hours of delivery with the order number and clear photographs. We will assess the issue promptly and may offer a replacement, partial refund or full refund as appropriate.
Incorrect details or missed delivery
Refunds are not normally available where the customer supplied an incorrect address, date or recipient detail, or where delivery could not be completed because safe access was unavailable. We will still do our best to find a practical solution.
Australian Consumer Law
Nothing in this policy excludes or limits rights and remedies that cannot lawfully be excluded under the Australian Consumer Law.